01
Trigger
A recorded event starts the rule
For example: an accepted quote, confirmed booking, due date, or reviewed signal.
Business Spine
Connect every customer decision to owned work and a usable delivery record.
The Business Spine is the operating record between demand and delivery: enquiry, customer context, quote, assigned work, client-visible progress, agreement, invoice, and reviewable evidence.
50% launch pricing for new clients signing 1 Sep–31 Dec 2026 · Foundation €3,900 + €249/month · Growth €7,500 + €699/month · excl. VAT, external services, and metered AI.
50% offLaunch pricing · 1 September–31 December 2026
Customer-to-delivery record
Context travels with the work.The customer record continues from the first enquiry to proof of delivery.Business Spine
- EnquiryOrigin
- DecisionQuote
- Owned workWorkflow
- Client viewProgress
- RecordEvidence
Customer to delivery
One linked record across the full commercial and delivery loop.
The Business Spine connects the commercial and delivery record inside the active workspace. Each stage keeps its owner, status, evidence, and next action visible.
Customer-to-delivery record06 linked stages
Capture
Enquiry and origin
Record the person, source, consent, and responsible next action.
Lead · source · consentCustomer
Shared customer context
Keep contacts, ownership, lifecycle state, and the current relationship together.
Owner · state · next actionCommercial
Quote and decision
Link scope, line items, totals, validity, and conversion state to the customer.
Scope · value · validityOperate
Owned work and workflow
Turn accepted work into assigned items, due dates, service levels, and reviewable runs.
Assignee · SLA · run historyDeliver
Client-visible progress
Share only the records and actions the partner is permitted to see.
Portal · status · evidenceControl
Agreement, invoice, and insight
Close the loop with controlled legal, invoice, bookkeeping, and operating evidence.
Agreement · invoice · ledger
One customer context · linked commercial facts · owned work · a usable delivery record
Ownership in motion
Rules can move work; people remain accountable for the decision.
Events can create, assign, retry, and update work inside the active workspace. Each run keeps its trigger, status, result, and next review visible.
02
Run
The workflow performs a scoped action
Create work, assign an owner, update status, or prepare a reviewed handoff.
03
Evidence
The outcome stays inspectable
Run state, retries, errors, and the responsible next step remain available to the manager.
The operating record
The capabilities that keep customer context attached to the work.
09 capabilitiesStatus and boundary stay visible
01Shipped
Business Spine: customers
Workspace-scoped customer records, contacts, origin, ownership, lifecycle state, and the next action.
BoundaryAvailable within the agreed service scope.
Watch proof02Shipped
Quotes and commercial links
Draft quotes, line items, totals, validity, conversion state, and links to the customer and resulting work.
BoundaryAvailable within the agreed service scope.
Watch proof03Shipped
Business Spine: work and delivery
Work items connect customer context to ownership, status, due dates, service levels, and delivery evidence.
BoundaryAvailable within the agreed service scope.
Watch proof04Configured
Workflow engine
Rules, events, runs, retries, and reviewable outcomes for repeatable workspace operations.
BoundaryConfigured or assisted within the agreed scope.
Watch proof05Configured
Client records, work queues, and SLA operations
A controlled operating layer for client records, assigned work, attention flags, and service deadlines.
BoundaryConfigured or assisted within the agreed scope.
Watch proof06Shipped
Partner portal
A workspace-scoped client view for the records and actions a partner is allowed to see.
BoundaryAvailable within the agreed service scope.
Watch proof07Shipped
Legibility Hub
Ask scoped operating questions and inspect structured cards, linked records, and cited workspace evidence.
BoundaryAnswers stay inside the active workspace and the records the user is allowed to access.
Watch proof08Shipped
Legal and commercial records
Agreements, signing events, invoices, and bookkeeping records with controlled access.
BoundaryAvailable within the agreed service scope.
Watch proof09Shipped
Invoices and bookkeeping
Controlled invoice, receipt, ledger, and Dutch VAT-preparation records inside the workspace.
BoundaryAvailable within the agreed service scope.
Watch proofCommercial control
The record is useful because access and boundaries are explicit.
Customer, legal, invoice, and AI-assisted records stay workspace-scoped. Partner users see only the actions and records their role permits.
Workspace isolation and role control
Tenant-scoped records, role and capability checks, protected routes, and controlled service access.
GDPR and consent controls
The platform supports a compliance posture; the workspace operator retains legal obligations.
Signing and retention controls
Controlled signing requests, append-only signature events, document permissions, and Dutch retention rules.
AI metering and audit trail
Workspace gates, usage checks, cost records, rate limits, and activity evidence for assisted AI work.
Integration health evidence
This is an evidence registry for configured services, not a universal connector marketplace.
The next operating decision
Map where customer context currently breaks between sale and delivery.
Use the free Systems Fit Call to clarify the gap. A written Systems Blueprint is proposed only when deeper diagnosis is needed.