Service line — client & SLA operations
Client management + multi-location facility structures + recurring task tracking + SLA compliance + partner portal — for service businesses where the client wants visibility on what's getting done, when, and where it stands.
The operating view
One operating view from first signal to next decision.Presence, delivery, evidence, and decisions stay connected.Five connected systems
Capabilities are grouped by the outcome they support, not by the provider behind them.
Workspace-scoped client accounts. Linked profiles for the people responsible on each side. Deletion checks for dependencies (a client with active facilities or running SLAs can't be deleted accidentally). Foundation scope; everything else builds on top.
One client can have multiple facilities — locations, branches, venues, sites. Each facility carries its own recurring tasks, SLA scope, and notification routing. Useful for horeca chains, multi-office legal firms, education operators with multiple campuses, real-estate portfolio managers.
Per-facility recurring tasks (cleaning logs, equipment checks, monthly compliance reviews, supplier orders). Each task has a status — compliant, pending, issue. Dashboards roll up to facility-level percentages and client-level summaries. Operations leads see across the portfolio; venue managers see only their facility via permission-based access.
A live SLA compliance percentage rolls up from individual recurring tasks. Drill in to see which locations are pulling the number down, which tasks are overdue, who owns the next action. Useful for operations directors who need to see status without tapping their venue managers on the shoulder weekly.
Authenticated portal at /portal where the client sees their own facility data — recurring tasks, SLA status, recent activity. Membership lives in the portal membership record, gated by the portal access check. The client cannot see other clients' data. Provisioning happens on consent during reservation flow or by manual admin invite. EN/NL/AR locale-aware.
Every write checks role (admin / manager / contributor / portal-client) before mutating. Cross-workspace and cross-client data access is blocked at the database via database-level access controls — not at the application layer where a bug could leak. The client portal is structurally isolated from the admin workspace.
Scope and boundaries
Replaces: spreadsheet-tracking of recurring tasks across locations · ad-hoc client status emails · a separate portal vendor for client visibility · the manager's manual Monday-morning compliance walk through every venue. Note: this is not a full CRM (HubSpot, Pipedrive remain that category) and not project management (Asana, Linear, Monday remain that category).
The offer
Client and SLA operations are available across both tiers — Foundation System: €3,900 setup + €249/month for foundational client records and single-location facility tracking; Growth Operating System: €7,500 setup + €699/month for multi-location SLA compliance, partner portal access, recurring task automations, and the rest of the workspace stack.
Foundation
Standard €7,800 setup + €498/month
€3,900 setup
Growth
Standard €15,000 setup + €1,398/month
€7,500 setup
Systems Blueprint. €490 · 90 minutes · credited to implementation within 30 days.
Embedded Systems Engagement. Proposal-only when the operating scope requires it.
Prices exclude 21% VAT, third-party services, and metered AI usage.
A sensible fit
The system is most useful when someone owns the next decision and is willing to review the evidence.
Keep specialist tools specialist
Keep specialist systems where they are needed; iSystem connects the layer around them.
Legibility Hub
Structured counts run through allowlisted operating records. Narrative context uses evidence lookup only when needed. Hybrid answers separate deterministic facts from retrieved snippets and show provenance.
structured
Counts overdue SLA tasks from scoped workspace tables.
hybrid
Combines unresolved flags with recent semantic notes.
semantic
Retrieves relevant workspace linked records with citations.
Allowlisted No generated query surface is exposed.
Only on synthesis Structured-only answers avoid AI and do not burn credits.
Workspace isolation No cross-workspace data access is claimed or allowed.
Every answer can expose provenance: tables, filters, definitions, semantic snippets, and whether AI synthesis was used.
Audit governanceBooking lifecycle
Public availability and active/gated/unavailable states guide the intake.
Reserved
Reservation changes create an operational trail instead of a lost inbox thread.
Confirmed
client access setup can attach the booking to a future client workspace relationship.
Portal
Confirmed reservations can draft a service agreement into Legal Vault where enabled.
Legal
Consultation · horeca · real estate · custom Public submissions run through honeypot and protected public intake checks before they become operational data.
Lifecycle
Logged
Checked
